How organisations put the model to work

Result

The organization gained a shared operating model that can be deployed across all venues. Knowledge became organizational rather than personal, service quality improved and customers received a consistent experience regardless of venue or contact person.

Result

The venue evolves from a space provider into a regional service operator that combines facilities, equipment, services and trusted partners into one easy-to-buy solution. Customers enjoy a better experience, partners gain new business opportunities and the venue creates new revenue streams while strengthening its role within the regional event ecosystem.

Result

Organisers understand the rules before work begins. Stakeholders understand what can be delivered at the venue, and authorities can evaluate projects against approved operating models. Every event generates knowledge that helps improve the next one. The result is smoother event delivery, stronger collaboration, reduced risk and a more attractive event venue.

Result

The venue no longer waits for ready-made requests for proposals. Instead, it identifies future events while they are still ideas. This enables earlier engagement, better customer understanding and greater influence over event planning. More event ideas become successful events, increasing revenue opportunities and strengthening customer relationships.

Result

The service provider is able to serve customers more effectively through its own operating model. All stakeholders share the same situational picture, decisions are based on information and the service provider's expertise becomes a visible part of project success. Additional orders, changes and new services can be integrated directly into the project, where delivery starts automatically. The result is a better customer experience, more efficient service delivery and stronger customer relationships.

Result

Orders and service delivery become one shared path that is clear for everyone involved. Resources, information, communication and tasks follow the same operating model from preparation through live operations and post-production. The result is more efficient delivery, a better customer experience and a continuously improving operating model.